FAQ'S

Yes all Tailormade Escapes Package holidays are purchased through trusted suppliers and fully ABTA/ATOL protected. 

Tailormade Escapes are a member of Protected Trust Services, which means every penny you spend with us is protected. To find out more please visit Advice for Traveler's | Protected Trust Services

For new bookings, your agent will send you a secure payment link for the deposit of you holiday after you have confirmed you wish to go ahead. Once they are notified that the payment has been made, your agent will confirm your booking and send over any travel documents.  

For existing bookings, the balance on your booking is due between 10 - 12 weeks prior to departure unless otherwise notified of an earlier payment date due to supplier commitment. A payment link will be sent out for the remaining balance or you can make a bank transfer into our PTS Trust account. 

All major debit and credit cards are accepted.

Tailormade Escapes requires payment to be made in full if travelling within 10 weeks. 

As long as the full balance is paid by its due date, payments in instalments may be made either by requesting payment links or by bank transfer at your convenience.

Your agent will contact you to remind you of your balance when it is due, and if not paid by the due date agreed, we will be forced to cancel your booking and no refund of monies paid will be given.

For regular updates on visa requirements, please see the Foreign Commonwealth office website here. 

Please be advised that it is your responsibility to identify all necessary passport and visa-related requirements for your trip. Please allow sufficient time to obtain any documents required. Please note many countries require your passport to be valid for six months beyond the period of your stay. Requirements are subject to change, and it is your responsibility to ensure that you comply with applicable passport and visa requirements, ensuring to take all necessary documents with you to gain access to the country(s) or region(s) to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result. 

Clients not holding an EU Passport must check applicable requirements with their Embassy, Consulate or the British Foreign Office for travel advice. Please remember to ensure your name on your flight ticket exactly matches that on your passport, and ensure your passport has not been damaged or tampered with. Those not in possession of a valid passport or visa may be refused travel.

It is the responsibility of all passengers to ensure that they have the relevant visa documents to enter any destination featured in the itinerary. For travel to most countries, your British passport should be valid for at least six months after your scheduled return to the UK. If you do not have a valid passport or visa, you may be refused travel.

Visit the Gov.uk website to find out the exact passport and visa requirements for your holiday destination.

We would like to remind you that it is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure.

We regret we cannot accept liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation, including passports and visas. If failure to produce any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed upon us, you will be responsible for reimbursing us accordingly.

In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.

Please visit the NHS Direct website for helpful information and advice regarding any inoculations and tablets you may require in preparation for your travels.

Travel vaccination advice - NHS (www.nhs.uk)